Contact & Support
Technical Support
If you need help implementing the DO AudioTours Player, please reach out to us:
- Email: support@doaudiotours.com
When Contacting Support
To assist you efficiently, please include the following information:
- Your MLO Name
- Website URL
- Implementation Code
- Any Error Messages from the Browser Console
- Steps to Reproduce the Issue
Response Times
We are committed to providing timely support. Here are our standard response times:
| Type of Inquiry | Response Time |
|---|---|
| Initial Response | Within 24 hours |
| Issue Resolution | 48-72 hours (typical) |
| Critical Issues | 4-hour response time |